I purchased a “free” internet virus blocker from the good folks at Staples, known for their easy rebates. The CA software cost $50 bucks, but was covered by a $30 and a $20 rebate.
Imagine my recurring angst when I receive this postcard, in microscopic 8 point font:
Dear Customer:Thank you for participating in this promotion.Unfortunately, we could not honor your request due to the following reason(s):$20 CA Rebate - Household limit exceeded
Now this is the 8th time at least that I have
- Been lured in by a “free” product (usually software, flash memory or RAM)
- Carefully followed the directions so as not to lose the rebate
- Send in the rebate ASAP
- (should have) created a file with a record / database of each rebate
There actually was a phone number, and I called it. On the second call (the first ended up with the automation hanging up on me) I was able to access a LIVE PERSON, which was amazing.
What was even more amazing is that after a 3 minute convo the rep says my rebate is actually valid and will come out to me in 15 days.
But then I thought some fishy thoughts, namely –
- For real?
- Was there really a problem here?
- Is that check already on its way, or did I need to phone it to register this error/complaint before expediting this process?
- What about all the other dud rebates I lo$t money on?
Has this ever happened to you?